Service & Repair
Olympus Service
Built into every serviced product is a commitment to
performance, protection, support and uptime.
At Olympus Service, we hold your equipment to a higher standard.
- Rapid Turnaround Times
- Federal Regulated
- OEM Parts, Materials, Adhesives, and Tools
- Preserve Proprietary Olympus Technology
Olympus Service makes every effort to help ensure product safety and reliability throughout your equipment’s lifetime.
Once modified during repair by an organization outside of Olympus Service, Olympus can no longer validate that it can be reprocessed as designed.
Keep Your Facility Up and Running
- Rapid turnaround times
- Largest selection of temporary and on-site loaners (loaners that stay with your facility throughout the duration of your service agreement)
- No approval wait time with Full Service contracts
- Service Business Reviews
- Repair Reduction Education & Services
- Electronics Loaner Guarantee Program
- Surgical Advancement Replacement Program
- Olympus Uptime Guarantee Program for select surgical scopes
To ensure that your product protection best matches your needs, Olympus Service offers flexible service agreements as well as additional specialty agreements and support programs.
- Full Service Agreement
- Shared Risk/Reward Service Agreement
- Fee for Service Agreement
- Specialty Agreements & Support Programs
Download the Service Contract Comparison Worksheet to see how Olympus Service can best support your needs.
Full Service Agreement
The most cost-effective way to keep your Olympus equipment performing like new. Under a Full Service Agreement, a fixed annual price covers any and all equipment repairs including accidental damage, with no cap for all contracted equipment.
- Electronics Guaranteed Loaner Program
Shared Risk/Reward Service Agreement
Maximizes your repair budget and your equipment uptime. This plan provides many of the same benefits as a Full Service Agreement while offering shared savings for unused repair spend. Ideal for facilities with a predictable repair spend or a lower repair spend due to effective equipment care and/or infrequent equipment use.
Fee for Service Agreement
Created for customers who prefer to “pay as they go,” our Fee for Service Agreement offers guaranteed savings over list price without a fixed payment schedule.
Specialty Agreements & Support Programs
Keep your software running smoothly with our specialized support and maintenance programs including 24/7 support, remote and on-site support and software updates and enhancements.
- ENDOCAPSULE Support & Maintenance Agreement with Equipment Protection
- Knowledge Exchange (KE) Support & Maintenance Agreement
- Unifia Support & Maintenance Agreement
Full Service Agreement
The most cost-effective way to keep your Olympus equipment performing like new. Under a Full Service Agreement, a fixed annual price covers any and all equipment repairs including accidental damage, with no cap for all contracted equipment.
Shared Risk/Reward Service Agreement
Maximizes your repair budget and your equipment uptime. This plan provides many of the same benefits as a Full Service Agreement while offering shared savings for unused repair spend. Ideal for facilities with a predictable repair spend or a lower repair spend due to effective equipment care and/or infrequent equipment use.
Fee for Service Agreement
Created for customers who prefer to “pay as they go,” our Fee for Service Agreement offers guaranteed savings over list price without a fixed payment schedule.
Specialty Agreements & Support Programs
Interested in previously recorded webinars and content on a range of topics.
