Customer Information

Olympus supports the work of healthcare professionals by providing advanced, minimally invasive therapeutic and diagnostic technologies to improve the quality of patient care around the globe. To assist our customers in the use of our products and services, Olympus provides a host of customer-focused resources to help you use our products, look up account information, or even track your equipment repairs.

Duodenoscope Updates

Important customer information regarding the TJF-Q180V

View Documentation with OlympusConnect

A portal allows you to access product documentation such as Instructions for Use (IFUs).

Order Products With MyOlympus

A personalized portal allows you to order certain products online, check the status of orders, view shipment tracking information.

Manage Repair with MyOlympus Service

A personalized self-service portal to submit online repair requests to track the status of your equipment and service activities.

Manage Invoices with Invoice Portal

This self-service portal allows you to view and print open invoices and to export open invoices into Excel for their records. You will need an Open Invoice # and the Payer Account # to register. Any questions regarding the Olympus Invoice Portal contact AccountsReceivable@Olympus.com

Important Customer Information

Corrective action and recall letters regarding Olympus equipment.

Limited Warranties

Olympus America Inc. Limited Product Warranties for medical equipment.

Health Economics and Reimbursement

Olympus has a full collection of materials to help healthcare providers be more informed and to make better economic decisions.

Product Security

Important customer information regarding Olympus Product Security