Service & Repair

Olympus Service

Beyond What You Can See

Built into every serviced product is a commitment to performance, protection, support and uptime.

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Superior Performance

At Olympus Service, we hold your equipment to a higher standard.

  • Industry-Leading Turnaround Times
  • FDA Regulated
  • OEM Parts, Materials, Adhesives, and Tools
  • Preserve Proprietary Olympus Technology

Unmatched Protection

Olympus Service makes every effort to help ensure product safety and reliability throughout your equipment’s lifetime.

Once modified during repair by an organization outside of Olympus Service, Olympus can no longer validate that it can be reprocessed as designed.

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Support That Empowers You to Do More
When you choose Olympus Service you can expect support that empowers you to more.
Click on each support specialty to learn more.
Programs & Services
The benefits of Olympus Service don’t stop with equipment repair – our team of highly trained support specialists are changing the perception of what a service provider can be, with repair reduction and live technical support, a worry-free loaner system and a variety of education programs.
Worry-free Temporary & On-site Loaners
On-site Support and Education
Service Business Reviews

Keep Your Facility Up and Running

Olympus Service knows procedural delays caused by out-of-service equipment are not something you can afford. That’s why we offer:
MAXIMUM UPTIME
Service Agreements

To ensure that your product protection best matches your needs, Olympus Service offers flexible service agreements as well as additional specialty agreements and support programs.

  • Full Service Agreement
  • Shared Risk/Reward Service Agreement
  • Fee for Service Agreement
  • Specialty Agreements & Support Programs

Download the Service Contract Comparison Worksheet to see how Olympus Service can best support your needs.

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Endoscopy Service Agreements & Programs

Full Service Agreement
The most cost-effective way to keep your Olympus equipment performing like new. Under a Full Service Agreement, a fixed annual price covers any and all equipment repairs including accidental damage, with no cap for all contracted equipment.

  • Electronics Guaranteed Loaner Program

Shared Risk/Reward Service Agreement
Maximizes your repair budget and your equipment uptime. This plan provides many of the same benefits as a Full Service Agreement while offering shared savings for unused repair spend. Ideal for facilities with a predictable repair spend or a lower repair spend due to effective equipment care and/or infrequent equipment use.

Fee for Service Agreement
Created for customers who prefer to “pay as they go,” our Fee for Service Agreement offers guaranteed savings over list price without a fixed payment schedule.

Specialty Agreements & Support Programs
Keep your software running smoothly with our specialized support and maintenance programs including 24/7 support, remote and on-site support and software updates and enhancements.

  • ENDOCAPSULE Support & Maintenance Agreement with Equipment Protection
  • Knowledge Exchange (KE) Support & Maintenance Agreement
  • Unifia Support & Maintenance Agreement

Download Endoscopy Service Brochure

Surgical Service Agreements & Programs

Full Service Agreement
The most cost-effective way to keep your Olympus equipment performing like new. Under a Full Service Agreement, a fixed annual price covers any and all equipment repairs including accidental damage, with no cap for all contracted equipment.

Shared Risk/Reward Service Agreement
Maximizes your repair budget and your equipment uptime. This plan provides many of the same benefits as a Full Service Agreement while offering shared savings for unused repair spend. Ideal for facilities with a predictable repair spend or a lower repair spend due to effective equipment care and/or infrequent equipment use.

Fee for Service Agreement
Created for customers who prefer to “pay as they go,” our Fee for Service Agreement offers guaranteed savings over list price without a fixed payment schedule.

Specialty Agreements & Support Programs

The Olympus Uptime Guarantee (OUG) is a no-cost enhancement to our comprehensive Full Service Agreement. It is designed to curb delays caused by out-of-service equipment, enabling you to maximize procedural uptime.

OUG Product List

Because emergencies are impossible to predict, the Advanced Replace Program puts replacement Olympus equipment in your hands within 24 hours. All replacement equipment meets Olympus manufacturer specifications.
You may be ready for the latest technology, but your capital budget isn’t. Put your non-Olympus telescopes on an Olympus Full Service contract and receive brand new Olympus ULTRA telescopes when a repair is needed.

Download Surgical Service Brochure

Videos
Safeguard Your Endoscopes Webinar
Olympus Service is True to Life
Journey of a Broken Scope
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