Tech Support Downloads

Responsive support to maximize uptime

This page was created to allow users to quickly and easily download the necessary software to playback DVD’s or CD’s created on the Image Stream Medical nStream and DVR-MD system and use our Medical Video Producer (MVP). Support is also available by emailing support@imagestreammedical.com or by calling 866-376-6800.

Daylight Saving Time Hotfix for nStream,nStream+ and VaultStream

Issue:
Starting in the spring of 2007, daylight saving time (DST) start and end dates for the United States will transition to comply with the Energy Policy Act of 2005. DST dates in the United States will start three weeks earlier (2:00 A.M. on the second Sunday in March) and will end one week later (2:00 A.M. on the first Sunday in November).
Certain ISM products need to be updated so that procedures times are correct.

Systems Affected
nStream SingleStream
nStream SingleStream with DICOM
nStream DualStream
nStream DualStream with DICOM
nStream+ SingleStream
nStream+ SingleStream with DICOM
nStream+ DualStream
nStream+ DualStream with DICOM
VaultStream Server, 1500 (Pedestal)
VaultStream Server, 1500 (RackMount)
VaultStream Server, 2400 (Pedestal)
VaultStream Server, 2400 (RackMount)

System Prerequisites:
nStream V3.0, V3.1, V3.3
nStream+ V3.4
VaultStream V2.0, V2.1, V2.2, V2.2.1

Download:
nStream, nStream+ Microsoft HotFix KB928388:
VaultStream Microsoft HotFix KB928388:
Product Bulletin 402

Process:
Download the update applicable to your system along with Product Bulletin 402 which gives in depth instructions on what actions to take.

For further questions concerning this notification please call Order Administration at (978) 486-8494.