The Olympus Uptime Guarantee (OUG) is a no-cost enhancement to our comprehensive Full Service Agreement. It is designed to curb delays caused by out-of-service equipment, enabling you to maximize procedural uptime. OUG delivers unprecedented benefits to eligible* Full Service Agreement customers including:
Next-Day Replacement: OUG provides no hassle, next-day replacement for surgical products in need of repair through our Advanced Replace® Program - guaranteed.
Guaranteed Service: If we are unable to provide next-day replacement, Olympus will cover half of refurbishment level charges upon inspection of the out-of-service product.
Expense Control: Full Service Agreements already provide accidental damage coverage and fixed monthly repair expenditures. With OUG, your Full Service Agreement will reflect the specific repair required for your out-of-service product, rather than a pre-fixed charge.